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Article 321: Error: When I click on Help, it comes up with "context cannot be displayed" or " page cannot be found" or 'Access denied" |
| Article Description |
Help file not appearing |
| Article Location(s) |
Simple Fund: Error Messages
Simple Fund: General
CAS: Error Messages
CAS: General
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| Article Addition Added |
03/08/06 |
| Article Last Updated |
28/07/08 |
| Software Version |
Simple Fund 9.2 & CAS 9.2 or later |
Article Details |
When clicking on  Help in CAS, Simple Fund or Simple Ledger, the internal help files do no show up.
The message in the main page says that the "Context cannot be displayed" or "Page cannot be found" or "Access denied".
This problem is caused by a Microsoft security update patch for internet explorer.
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Article Solution |
Windows 2000/XP or later
If you are running a Version of Windows 2000/XP or later, then complete the following instructions on the workstation (not the server). This procedure may require IT assistance:
- Download HHReg.zip via the link: http://download.ec-software.com/hhreg.zip
- Extract the content (i.e. HHReg.exe) of this folder onto your desktop
- Double click on the HHReg.exe to run it. Click on 'Add File' and then browse for
(?:\SFUND\SFUND.chm for Simple Fund ?:\CASWIN\CASWIN.chm for CAS and ?:\SLEDGER\SLEDGER.chm for Simple Ledger)
- Exit out of HHReg.exe
(Where ? = server drive where each program is located.)
If you are using Internet Explorer 7, you will need to perform the following instead of the above procedure:
- In Internet Explorer, click Tools - and select Options
- Under security settings, select "Intranet zone"
- Click the "Sites" button, Uncheck the box that says "Automatically detect intranet network".
- Click to check the "Include all network paths (UNCs)".
- Click on the Advanced button
- In “Add this Web site to the zone”, input the name of the drive Simple Fund / CAS is installed eg file:///F:
- Click on Add
- Then download and run the following registry script: chmfilefix - Internet Explorer 7.zip.
- Extract the content (i.e. "chmfilefix - Internet Explorer 7.reg") of this folder onto your desktop
- Double click on the "chmfilefix - Internet Explorer 7.reg" to run it.
You should now be able to view the Help file on your server.
Follow this link to deploy through Group policy
http://support.microsoft.com/?kbid=896054 This is the latest august release.
Related Article:
If you click on Help and nothing happens, please refer to Article 374.
If the problem still persists, you may need to adjust your Windows Security and LAN settings, which BGL recommend you seek advise from your IT consultant first. |
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